Terms of Service

Stampd provides digital loyalty cards in Apple Wallet and Google Wallet, STAMPER, which works your customer list for you and sends messages and offers to your card holders on your behalf, and reports on how your loyalty programme is doing. We provide the service as it exists from time to time and may add, change or remove features to improve it.

You must be a business and at least 18 years old to open an account. Your account works once you have confirmed your email address. You are responsible for your login details and for everything that happens under your account. Tell us promptly if you suspect someone else has access. The information you give us must be accurate and kept up to date.

You may add up to 3 managers and choose which of your locations each may open. A manager can do everything you can except the things only the owner can do:

• billing and the subscription;
• deleting or clearing data;
• adding or removing managers;
• creating or changing groups of locations;
• deleting a cafe;
• your own emails, and sending the proof report by email;
• agreeing to these terms.

You are responsible for what your managers do in your account.

• Stampd is a paid subscription, billed monthly or yearly through our payment provider Stripe. The price is shown on our pricing page and when you choose a plan.
• A new business starts with a 30-day free month. No payment details are needed to start, and nothing is charged during the free month. If no payment details have been added when it ends, stamping and rewards pause: your customers keep their cards in their Wallets, your data is kept, and adding payment details turns everything back on.
• A business that signed up before the free month without payment details was introduced keeps the start it signed up with: its first subscription begins with a 30-day free trial after a payment method is added, and a later subscription for the same business starts paid.
• Prices are shown without VAT. VAT is added at checkout and on invoices.
• Fees are charged in advance for the chosen period and, unless stated otherwise, are not refunded for a period already started.
• Prices may change. We give you reasonable notice before a change affects you, and it takes effect at your next renewal.
• You can cancel at any time from the billing page. A cancellation takes effect at the end of the period you already paid for: until then everything keeps working, and no further charges follow. After it ends, stamping and rewards pause; your customers keep their cards and your data is kept. Cancelling does not delete your data; see Suspension and termination.
• Instead of cancelling, you can pause a paid subscription from the billing page (not during a free month), for up to 1 month, or up to 4 months for a seasonal closure. During a pause stamping and rewards stop, nothing is charged for the paused time, and your next payment moves later by the length of the pause. A discount that runs for a set number of months keeps counting during a pause.
• If you sell gift cards or event tickets to your customers through Stampd, the payment goes to your own Stripe account and Stampd keeps a fee on each sale.

You agree not to:

• Use the service for anything unlawful, deceptive or harmful.
• Upload data you do not have the right to use, or that contains payment card numbers or personal data the programme does not need.
• Try to break, overload, reverse engineer or gain unauthorised access to the service.
• Use the card's messages for anything other than your own loyalty programme, or for content that is unlawful or misleading.
• Resell or sublicense the service without our written agreement.

You run the loyalty programme for your own customers, and Stampd runs the system that does the work on your behalf. For your customers' card data, you decide to offer the card and what is on it, and we process that data for you. Stampd is itself responsible for owner accounts, billing, the security of the service and the way the system works. A written agreement setting out these roles will follow. You agree to:

• Use your customers' data only for running your loyalty programme.
• Honour the rewards and offers on your card, including the ones STAMPER sends on your behalf within the settings you choose.
• Point your customers to the privacy statement and respect their choices, including requests to delete their data.
• Upload only payment exports you are entitled to use, without customer names or card numbers.

Stampd, its software, design and brand belong to us. We give you a limited, non-exclusive, non-transferable right to use the service while your subscription is active. You keep ownership of your own content, such as your logo, card design and business data, and you give us the right to host and process it so we can provide the service.

The service is provided "as is" and "as available". Figures the service shows are there to help you make decisions; they are not guarantees of results. We do not promise that the service will be uninterrupted or free of errors.

To the maximum extent the law allows, Stampd is not liable for indirect or consequential losses, or for lost profits or revenue. Our total liability for any claim about the service is limited to the fees you paid us in the 12 months before the event that caused the claim. Nothing in these terms limits liability that the law does not allow to be limited.

You may stop using the service and cancel at any time. We may suspend or end your access if you break these terms, do not pay, or use the service in a way that risks harm to others or to the service. Where reasonable, we tell you first and give you a chance to fix it.

We do not yet delete a cafe's data automatically when it stops. Tell us at hello@stampd.eu and we will delete it, apart from records the law requires us to keep.

We update these terms when the service or the law changes. The version is at the bottom of the page. When it changes in a way you need to agree to, we ask you at your next login.

These terms are governed by the law of the Netherlands. Any dispute goes to the competent courts of the Netherlands, unless mandatory law gives you the right to bring it elsewhere.

Questions about these terms? Email hello@stampd.eu.